Returns, refunds & cancellation

Vacron House (vacronhouse.com) is operated by Velora, a sole proprietorship registered at Address to be added ("we", "us").

10-day returns and exchanges

You can request a return or size exchange within 10 days of delivery. Shoes must be unworn (indoor trial only), clean, and in the original box with all tags.

How to request a return

• WhatsApp or email us with your order ID and reason.
• We will arrange a reverse pickup where available, or share a return address.
• Once received, we inspect the product within 2 business days.

Refunds

• Online payments are refunded to the original payment method within 5–7 business days of approval.
• COD orders are refunded by bank transfer / UPI to an account you provide.

Damaged or wrong item

If you receive a damaged or wrong product, contact us within 48 hours of delivery with photos and we will replace it at no cost.

Cancellations

• You can cancel free of charge any time before your order is shipped — WhatsApp or email us with your order ID.
• Prepaid orders cancelled before shipping are refunded in full to the original payment method within 5–7 business days.
• Once shipped, an order can't be cancelled, but you can refuse delivery or request a return under this policy.
• We may cancel an order if the item is out of stock, the address is unserviceable, or a COD order can't be confirmed. Any amount paid is refunded in full.